Today has been the worst experience I have ever had whilst visiting a campsite.
My fiance and I have been camping together in tent or campervan for the last six years and today I was completely embarrassed to be loudly branded a “young girl” that “disrespects property” in the middle of the campsite for all to hear and see. These are the words of Alf Glazebrook, the 18 year long standing campsite owner of Fosseway Farm B&B and Campsite in Moreton-in-Marsh, Gloucestershire who are part of the Camping and Caravanning Club.
It all started Wednesday, 10am 19th August when during the 2nd day of our holiday I went to have a shower having trekked 37k steps from Moreton in Marsh to Blockley and back the day before with my fiance and border collie.
On the site, the facilities are all unisex with a single row consisting of two toilets and one shower at the end. I appreciate the shower is free but it does come at a cost. I am not one to complain on a campsite but while in the shower, I did notice the head was spraying every which way and there was approx a 6 inch gap at the top. The shower head was already perfectly positioned to the left for someone not wanting to wet their hair and having no hair dryer, I showered how I found it.
(Note the pics above were taken after I had been berated. I did not expect to review the campsite as soon as this having paid for two nights).
Unaware to me at the time, you can clearly see in the photo that it sprays over in to the toilet next door which is where the blame started to take place.
Having finished showering, I could then hear people outside the cubicle so assumed there was a queue so rushed out to continue drying my feet in public to allow someone else to shower during this time. However, it was the site owner Alf and his wife Sandra, complaining the toilet next door had flooded again for the 3rd time that day with a mop and bucket in hand, cleaning up the mess. I initially assumed someone had just ignored the “no sanitary towels down the toilet” notices.
I then had to go to the vacant toilet at the end when I heard the couple started to complain about the “young girl” “moving the shower head” and asking each other where I had gone, (which was me). I felt a little flattered that my 32 year old face had been called young but at the same time knew it was being used in derogatory fashion.
“I’m in the toilet!” I said, feeling unable to stand up for myself behind a closed door. “You moved the shower head and flooded the toilet!” his wife argued. I politely refused saying it was not me but this was not the point. Surely adjusting a shower head is a must to cater for all different heights and sizes?
During the time in the toilet, I was being falsely accused of someone wrecking a toilet with no proof, despite them admitting it had happened three times that morning. At this point, I felt it was fair to say it sounded like they had an issue with their shower and they need to either block the top gap or put up a note to warn others that they are not fit for purpose. This way people can accommodate it.
“Why should we?” said Sandra arrogantly. Then Alf supported his wife by insisting they’d never had a problem for the last 18 years and that it must have been me. Apparently this seemed proof enough for them, so after adding two and two together getting their five, I said we were leaving and wanted our money back for the second night.
They failed to accept or take responsibility for a faulty shower head and could not believe what I was hearing. Now that we have left, I do not doubt they will be getting their mop and bucket out daily until the situation gets sorted and in no way were they sorry or would regret their behaviour.
I then walked almost all of the way to our tent to explain to my fiance how poorly I had been treated when Alf shouted me across the campsite so he could have his last word. Fortunately this time, in front of witnesses. It was at this time I was being accused of disrespecting property and that I was rude to his wife, however, in my opinion it was merely self defence. My fiance then came over to see what was happening and asked, “was there a sign?”. “No” he replied. “Then there’s no argument”. It was at this point that when Alf asked a question or it was our time to talk, he would only talk over us which was extremely frustrating. My fiance later told me he was leaning in closer to me, so as a diversion and also in shock, he swore by saying it was effing ridiculous. (I am just typing the nicer version here).
I then said I was disgusted being the paying customer and having been treated appallingly, I assured him I would be giving him a bad review on every platform which starts on my blog here and would be reporting them to the Camping and Caravanning Club Head Office. Upon hearing this, Alf seemed to think he was safe and untouchable knowing everyone at head office like they were chums. Side note: He later told me when we got our refund that he had been on the phone to Charlie at head office who had apparently agreed with him that “people do stupid things.” I agreed there are people out there who do stupid things but what made him so sure I actually had been one of “them”?, “Because you were the last person in there!” he said. So that’s it then, it was me?! There was no politeness or reasoning in his tone, just shouting mostly. He was adamant it was me and that was that.
I for one appreciate people taking the time to give honest reviews in order to make well informed decisions because I spend my money and hope this helps others out there. It’s quite embarrassing I was part of this façade, but I won’t be tarnished as someone I am not when I make conscious decisions and always consider consequences.
When we paid for our CCC membership at the beginning of the year, we expected quality and good service which to date, have received exactly this until this stay.
I feel this site does not fit any of this criteria nor should be recommended to anyone and hope that a full investigation is taken up on this site to determine it’s future on the CCC list.
While leaving, I was then approached by lovely couple who had been camping near us and said they’d heard the whole debacle in the middle of the field in disbelief. Having showered before me, they said the toilets were already saturated and that the situation was simple: change the shower head and “no wonder it’s not even half full in peak season.” They also said they’d seen Alf tell off another camper positioned nearer to the toilets.
Alf also complained there was water all over the ceiling like I had been on a shower rampage, but with the shower head photo above, there is your answer. It sprays upwards. If I were taller than 5″4, maybe I would have realised this sooner that it affected the toilet adjacent.
Being the type of campers we are, we always insist people should leave a place how they found it, pick up their litter and what not. I also believe we should treat others how we expect to be treated which Alf fails to grasp.
We will not be visiting there again and took the refund for the 2nd night and have moved on elsewhere to somewhere much more welcoming. Every bit of costumer service I have interacted with since leaving has felt like a breath of fresh air in comparison which is needed in today’s economy.
I am sure if this happened to you, it would touch a nerve too resulting writing a lengthy blog post or review.
I hope this review helps other campers too.
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